The council faces a number of challenges to deliver services in a rural county with an above average number of older people who will require more support. Reductions in funding from central government requires the council to transform the way it delivers its services. This will require new ways of working and increased co-operation with our partners, voluntary sectors, businesses and communities.

Our focus is to be an innovative and resourceful Council; being as efficient as we can be and identifying and pursuing opportunities to generate income which can be invested into services.

Finance

Gross budget - forecast outturn
Green
31 Dec 19
£570,021,000
 
Green

Human Resources

Number of staff FTE
Monitoring
31 Mar 20
2,649
 
Monitoring

Compliments and Complaints

Number of Compliments
Monitoring
31 Mar 20
131
 
Monitoring
Number of complaints
Monitoring
31 Mar 20
272
 
Monitoring
Number of complaints raised with the ombudsman
Monitoring
31 Mar 19
91
 
Monitoring
% of complaints upheld by the ombudsman
Needs Improvement
31 Mar 19
61%
 
Needs Improvement