Number of complaints


Number of complaints received by the complaints team

There were 245 complaint investigations within the quarter. This total is in line with previous quarter totals (following a reduction at the start of the pandemic). Numbers of statutory complaints remain in line with previous totals but require close attention and more detailed quarterly reports and service reports are used to measure performance. In quarter 3 there were 219 corporate complaints, a slight decrease on the previous quarter. Highways complaints reduced slightly this quarter but remain a significant proportion of all corporate complaints overall.

For details of the complaints procedure visit