Number of compliments recorded in the compliments and complaints system
There were 90 compliments were received within quarter 1 and recorded in the customer feedback system. This is lower than the previous quarter of 140. Many compliments were generated by activity undertaken in response to the pandemic.
Collection and recording of compliments is not a mandatory process and therefore numbers can vary if not passed to the Feedback team.
During 2020/21 the total number of compliments was 616 an increase of 51%.