% of complaints upheld by the ombudsman

Our goal
Actual
Target
Goal

% of complaints upheld by the ombudsman

Smaller values are best

Cases Upheld by the LGO are when the Ombudsman has completed a detailed investigation and found evidence of fault.

Cases not upheld are when the Ombudsman has completed a detailed investigation but did not find evidence of fault.

The uphold rate shows how often the LGO finds organisations get things wrong. It is expressed as a percentage of the detailed investigations the LGO has completed. In 2018/19 of the 91 complaints received 33 were progressed to the investigation stage.

Of the 33 investigations 20 complaints (61%) were upheld. This is similar to the national rate of 58%.

Due to the relatively low numbers of investigations there will be a greater variance of the score if one or two cases are upheld/not upheld.

For details of the Local Government Ombudsman visit https://www.lgo.org.uk/