Number of complaints

Monitoring

Number of complaints received by the complaints team

Quarter 3 has seen a slight decrease in the number of corporate complaints compared to quarter 2  but comparing data for a number of quarters suggests this is a result of natural variations (annual figures show an overall increase). Corporate complaints are predominantly linked to complaints about highways and waste management.

 For details of the complaints procedure visit https://shropshire.gov.uk/feedback/corporate-complaints/