Number of complaints

Monitoring

Number of complaints received by the complaints team

Numbers of complaints reduced significantly during April and May and increased in June. That increase has continued with quarter 2 complaint numbers in line with previous quarter averages. Early indications suggest that numbers of complaints are likely to increase again slightly next quarter. Overall complaints have increased significantly overtime with annual figures for the last 5 years showing more obvious increases than quarter totals.

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 For details of the complaints procedure visit https://shropshire.gov.uk/feedback/corporate-complaints/