Number of complaints

Monitoring

Number of complaints received by the complaints team

The number of complaints received by key service areas are:

 

Complaints Statutory Children’s

Complaints Statutory Adults

Corporate Complaints

Quarter 1 2018/19

9 31 276

Quarter 2 2017/18

26 40 255

Quarter 3 2017/18

8 40 204

Quarter 4 2017/18

9 31 202

Q1 has seen an increase in the number of corporate complaints which are predominantly linked to complaints about highways and waste management. Additional information is detailed in the annual complaints report presented to cabinet 17th September 2018.

 For details of the complaints procedure visit https://shropshire.gov.uk/feedback/corporate-complaints/