Number of complaints

Monitoring

Number of complaints received by the complaints team

Quarter 1 has seen a very similar number of corporate complaints compared to the previous quarter. Annual data suggests increases in complaints overall but this is difficult to determine when looking at numbers each quarter. Corporate complaints are predominantly linked to complaints about highways and waste management. There were 9 statutory children’s complaints within the and due to the small numbers it is hard to determine any patterns within the data. Numbers of statutory adult complaints seem to have decreased in the last 3 quarters.

 For details of the complaints procedure visit https://shropshire.gov.uk/feedback/corporate-complaints/