Number of complaints

Monitoring

Number of complaints received by the complaints team

Quarter 3 has seen a slight reduction in corporate complaints compared to previous quarters. Annual data highlights increases in complaints overall, but this is a gradual increase over time and more difficult to determine from quarterly totals. Corporate complaints are predominantly linked to complaints about highways and waste management. Service standards – failure to provide a service/take action is the complaint category reported most frequently. There were 9 statutory children’s complaints within the quarter and due to the small numbers, it is hard to determine any patterns within the data. Numbers of statutory adult complaints seem to have decreased slightly since the previous quarter and are now back in line with previous levels.

 For details of the complaints procedure visit https://shropshire.gov.uk/feedback/corporate-complaints/

Quarter

Complaints Statutory

Children’s Investigations

Complaints Statutory Adults investigations

Corporate Complaints Investigations

Quarter 3 17/18

8

40

204

Quarter 4 17/18

13

39

236

Quarter 1 18/19

13

43

299

Quarter 2 18/19

7

44

252

Quarter 3 18/19

12

36

251

Quarter 4 18/19

14

27

283

Quarter 1 19/20

9

25

280

Quarter 2 19/20

10

37

276

Quarter 3 19/20

9

22

216