Number of complaints

Monitoring

Number of complaints received by the complaints team

Quarter 4 has seen an increase in corporate complaints compared to quarter 3 but variations do occur quarter to quarter. The pattern of corporate complaints has not changed and more complaints are predominantly linked to highways and waste management. The number of statutory children’s complaints in quarter 4 saw an increase from 12 to 14 compared to the previous quarter, but with very small numbers, this overall this variation is not unusual. Numbers of statutory adult complaints in quarter 4 were reduced to 27 compared to 36 in quarter 3.

 For details of the complaints procedure visit https://shropshire.gov.uk/feedback/corporate-complaints/